At Cubic Uniforms, we are committed to delivering an unparalleled retail experience, built on our unwavering dedication to top-notch quality and customer satisfaction. Our well-defined returns and refunds policy ensures a seamless and straightforward process, making sure every purchase meets or exceeds your expectations. Below are the terms for returns, exchanges, and refunds:

1. Returns Eligibility

Every product from Cubic Uniforms is crafted to exceed industry standards:

  1.1 Incorrect Order Received
If you receive items that differ from what you ordered, contact our responsive  customer service team immediately. We will promptly rectify the mistake by either sending the correct items or providing a full refund.

  1.2 Defective or Faulty Products

We hold our uniforms and promotional items to the highest quality standards. Should you receive a faulty product, we are prepared to assist with a replacement or a full refund.

  1.3 Damage During Transit

If your order suffers damage during shipping, report it promptly, and we'll coordinate with our logistics partners to resolve the issue, offering a replacement or refund as appropriate.

  1.4 Incomplete Order

If any items from your order are missing, please inform us within 14 days. We will dispatch the remaining items or issue an appropriate refund.

2. Exceptions to Returns

  2.1 Delayed Deliveries

Although we make every effort to ensure timely deliveries, unexpected delays may occur due to external delivery services. If meeting delivery timelines is essential, please inform our customer service in advance. Unfortunately, we cannot provide refunds solely based on delivery delays.

  2.2 Change of Mind

Due to the custom nature of our products, we are unable to process returns simply based on a change of mind after shipping. Please review your orders carefully before finalizing them.

  2.3 Product Misuse

Returns for items damaged or compromised due to incorrect handling will not be processed. For guidance on how to care for your products, please consult our customer support team before making a purchase.

Your satisfaction is at the heart of Cubic Uniforms. This policy reflects our ongoing commitment to transparent and superior customer service. Your trust in us is invaluable.